Privacy Policy

Effective Date: November 5, 2025  |  Last Updated: November 5, 2025

UrbanLux Lodgings LLC (“UrbanLux Lodgings,” “we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.urbanluxchi.com (the “Site”) or use our short-term, mid-term, or property management services (collectively, the “Services”).

By using our Site or Services, you consent to this Privacy Policy.

1. Information We Collect

We collect personal information you voluntarily provide, information automatically gathered when you use our Site, and information shared with us through booking partners or third-party services.

A. Information You Provide Directly

• Contact Information: Name, phone number, email, and address.
• Booking Details: Dates of stay, property preferences, special requests.
• Payment Information: Billing address and transaction details (processed via secure third-party processors).
• Communications: Emails, text messages, or inquiries through our Site or rental platforms.
• Account or Management Clients: Information necessary to manage properties or tenant relationships.

B. Information Collected Automatically

• Device and browser type, IP address, operating system.
• Site activity via cookies, pixels, or similar tracking technologies.
• Aggregate analytics through platforms such as Google Analytics or Meta Pixel.

C. Information from Third Parties

• Booking platforms (Airbnb, Vrbo, etc.) may share guest contact and booking data.
• Property management clients may share tenant or vendor details as required for operations.

2. How We Use Your Information

• Facilitate and confirm bookings or property management agreements.
• Communicate with you about reservations, questions, and updates.
• Improve and personalize our Site, Services, and guest experience.
• Comply with tax, legal, and recordkeeping obligations.
• Detect and prevent fraud or unauthorized activity.
• Send optional marketing communications (only with your consent).

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

3. Sharing of Information

We share information only as reasonably necessary to provide our Services or comply with law:

• Rental Platforms Airbnb, Vrbo, or other listing platforms, as needed to complete bookings.
• Service Providers Payment processors, website hosts, analytics tools, or marketing partners under strict confidentiality obligations.
• Legal & Safety When required by law, subpoena, or government request, or to protect against fraud and misuse.
• Business TransfersIn case of merger, acquisition, or sale of assets, data may transfer to the new entity.

We never sell or rent personal information.

4. Data Retention

We retain your information for as long as needed to provide Services, comply with tax and accounting laws, or resolve disputes.

• Booking records are generally retained for 7 years for legal and tax compliance.
• Marketing information is retained until you opt out.
• Upon verified request, we will delete or anonymize data unless retention is legally required.

5. Data Security

• Encrypted transmission (SSL/TLS) for website forms.
• Secure payment processing by PCI-compliant vendors.
• Restricted employee access to customer data.

While we strive to protect all information, no system is completely secure, and transmission is at your own risk.

6. Data Breach Notification (Illinois Requirement)

If we experience a data breach affecting your personal information, we will notify you in accordance with the Illinois Personal Information Protection Act (815 ILCS 530/) and any other applicable law. This includes prompt notice via email or other reasonable method and, where required, notice to the Illinois Attorney General.

7. Cookies and Tracking

We use cookies to enhance your experience and understand traffic patterns. You can manage or disable cookies in your browser settings.

We may use analytics services such as Google Analytics that collect anonymized usage data. For details on how Google uses data, visit policies.google.com/privacy.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access and request a copy of your personal information.
• Correct inaccuracies.
• Request deletion (“right to be forgotten”).
• Opt out of marketing or tracking cookies.
• Withdraw consent where applicable.

To exercise these rights, email us at melsweiss@urbanluxchi.com. We will respond in accordance with applicable law.

9. International Guests (GDPR Notice)

If you are visiting from the European Economic Area (EEA) or United Kingdom, you have additional rights under the GDPR, including data portability and limitation of processing, and the right to lodge a complaint with your local data protection authority. Data is processed in the United States under lawful bases including contractual necessity, legitimate interest, and consent.

10. Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 18.

11. Vendor and Third-Party Agreements

All third-party vendors handling personal information on our behalf are required to:

• Use data only for the services contracted.
• Maintain adequate security safeguards.
• Comply with applicable privacy laws.
• Delete or return personal data upon termination of the relationship.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted prominently on our Site with a revised “Effective Date.” Continued use of our Services constitutes acceptance of the revised policy.

13. Contact Us

UrbanLux Lodgings LLC
Email: melsweiss@urbanluxchi.com
Website: www.urbanluxchi.com
Chicago, Illinois, USA

© 2025 UrbanLux Lodgings LLC. All rights reserved.